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Ethics 101 Training
By Becky Dean, UBAH Senior Executive Supervisor
The time is always right to do what is right.
Dr.
Martin Luther King, Jr.
Wealth obtained by fraud
dwindles,
But the one who gathers by labor increases it.
Proverbs 13:11
Work through the
situations below to test your knowledge of Usborne
policies.
The Home Office approved answers are available at
the end in a downloadable pdf file.
S&L
Situation #1
One of your team members has been servicing their
local school for 3 years with regular sales and a
yearly book fair. Your team member never listed the
school because there was no one else living in their
town. However, today they called you very upset
because a new consultant from another team just
listed THEIR school!! What would you say?
S&L
Situation #2
You met a teacher at one of your parties who is VERY
excited about Usborne Books and wants to do a party
with her teacher friends at the teacher’s lounge.
When you get home, however, you look up that
particular school and find out it is listed to
another consultant. What should you do?
S&L
Situation #3
You have had a particular school listed for just a
few weeks and have been talking with the librarian
and principal about a possible Reach for the Stars
event in the fall. Suddenly, you find out that the
school is having an Usborne book fair this spring!!
Apparently, one of the mom’s in the PTO is also an
Usborne consultant, and the book fair was sponsored
by the PTO through this consultant. It was
initially introduced/booked about 1 month prior to
you listing it. According to the manual, who should
do the book fair?
S&L
Situation #4
Your team member has booked a book fair with a
preschool. The location of the book fair, however,
is at an elementary school listed by another
consultant. Is it ethical for your team member to
hold a book fair for the preschool in a listed K-12
school?
S&L
Situation #5
You have been working on a HUGE order with a
librarian in a neighboring town. You are not able
to list the school because you already have your
limit listed – though some of the accounts are
“duds”. You are just about to submit the order to
the Home Office when a consultant in that town who
heard you bragging about your upcoming big sale at a
Regional Mtg went and listed the library, as it
was unlisted. Who will get credit for the
sale? Who will retain the listing? What should you
have done differently?
S&L
Situation #6
You have two downline team members that live in the
same town. One has been a consultant for several
years so she has been servicing ALL the S&L’s in the
area – over and above her listings. One is a new
consultant who just signed up. The veteran
consultant gives the new consultant her personal
“list” of all the S&L’s that she is servicing –
telling her they are “taken” because she is
servicing them (though they aren’t all listed). The
new consultant comes to you about it dismayed
because her “list” has on it ALL the S&L’s in a
60-mile radius!! What do you recommend the new
consultant to do? What do you recommend the veteran
consultant to do?
Booth Situation #1
You are doing a booth 150 miles away in order to
find new recruits in that area. You are all set to
do the booth (inventory purchased/ordered, daycare
arranged, hotel booked, etc…) when two weeks prior
to the event, a local consultant that lives in that
town calls you and wants the booth – quoting from
the manual the 60-mile limit in UBAH’s booth
policy. Can they take the booth?
Booth Situation #2
You see an ad in the paper for a great booth
opportunity – a homeschooling conference is going to
be in your area in about 3 months! What should be
the first question you ask when you
call?
Booth Situation #3
You are trying to get into this particular booth
event but the organizers say there is already an
Usborne rep there. But you have been to this event
before and this “Usborne rep” sells Usborne books –
PLUS several other publishers within the same
booth. Can they do this and what should your
response be in this situation? Who should you be
talking to about it? - the event organizers? – this
“Usborne rep”? – the Home Office? – the consultant’s
supervisor?
Booth Situation #4
You are planning a vacation to Washington, DC and
found a booth event to do so you can deduct your
travel and some of your lodging/meal expenses at tax
time. About three months before the event, a local
consultant calls from that area and wants to do the
booth. What should you do?
Booth Situation #5
You have been doing a particular
booth event for years and you love doing it because
it moves around the state – giving you fresh leads
for recruits in different areas. This year the
booth happens to be 200 miles from your house but
next year it will be within 60 miles. A local
consultant called you and wants the booth – stating
the “60-mile/handing it over to local consultants”
booth policy. According to the manual, who gets to
do the booth this year? Who does the booth the next
year/time?
Booth Situation #6
You have a team member that called very upset. She
had done a booth last year for the first time at
this particular event. This year, your team member
had returned the booth registration/monies by the
application deadline - 30 days prior to the event as
stated on the application. However, apparently
someone had submitted an application 55 days before
the event and the organizers operated on a
first-come, first-served basis. What should be
done? Whose booth is it?
Booth Situation #7
You have a local booth that you did for the first
time last year. It was a great booth so this year
you made sure that you sent in your
registration/monies within 60 days of the event.
However, when you receive the exhibitor list a week
before the event, you saw that there were TWO
Usborne Books at Home booths listed for this
event!! Apparently, another consultant had also
sent in a booth application/monies and it didn’t
matter to the organizers if there were two booths
the same – money is money. Can you both be there?
Whose booth is it?
Booth Situation #8
You had a booth at this particular event two years
ago and it was a fantastic booth!! Last year you
couldn’t do it because you had a family reunion at
the same time as the booth – so no one did any UBAH
booth at this event last year. This year it worked
out on your calendar that you could do the booth
again so you send in your application/monies, only
to find out that another local consultant had booked
the booth ahead of you!! Can they do that? Why or
why not?
Recruiting Situation #1
You are doing a booth
and meet a new consultant who lives in your town but
was sponsored by someone in a different state
through a website. She expresses regret of signing
up with the out-of-state supervisor and complains
that the supervisor doesn’t support her enough. She
thinks it is her supervisor’s fault that she is not
succeeding in UBAH. The new consultant would much
rather have a local sponsor/supervisor and asks if
she can switch to your team instead. How should you
respond?
Recruiting Situation #2
You do a party and afterwards someone
starts asking you all kinds of questions about
signing up. In the course of the conversation, you
realize that another consultant had initially
introduced her to Usborne – this other consultant
had just sent her info and a new catalog. What
should you do?
Recruiting Situation #3
At a booth, you meet a former Usborne consultant.
She has been inactive for about two years but now
wants to get restarted as things in her life have
settled down. Her original sponsor was a friend who
has now quit the business – she does not know who
her former supervisor was. What would you tell her?
Literacy for a Lifetime Situation #1
Your spouse works at an engineering firm which is
looking for ways to help the community while
promoting better math skills for upcoming potential
employees. This is a great lead so you approach the
engineering firm with Usborne’s Literacy for a
Lifetime – 50% Matching Grant Program and our
Illustrated Dictionary of Math. They are thrilled
with the concept and decide to donate $4000 of the
Illustrated Dictionary of Math to 4 community high
schools ($1500 actual amount in books to each
school) giving each student in 9th grade
their own personal copy. The books will be shipped
directly to the engineering firm as they will
present the books in a press conference to a
representative of each school.
Issue – 2 of the schools are listed to you, 1 is
unlisted and 1 is listed to someone else outside of
your team. How should this order be placed and who
gets credit for what?
Literacy for a Lifetime Situation #2
You present the Literacy for a Lifetime program to
your local school and they are excited about the
possibilities. They come to you with a purchase
order using “grant” money – but you are not really
sure it is a grant. What do you do?
Show
Hosts Signing Up - Scenario #1
You hold a show with Patti and it is very
successful. You talk to her about selling Usborne
Books and a few days after her show Patti decides to
sign up. How do you place Patti’s show?
Show
Hosts Signing Up – Scenario #2
Sally is first introduced to Usborne at your County
Fair Usborne Books booth. She wants to sign up so
you schedule a date to do a show with her. Who is
the show ordered under when it closes?
In All Situations
In any
S&L/booth/recruiting disputes, whom should you
call??
As a supervisor
in a dispute, should you contact the other person
involved directly, if they are only a consultant?
Downloadable Home-Office Approved
ANSWERS
Downloadable Home-Office Approved
Summary of UBAH Policies
The Questions to
Download/Print for a Team Meeting -
Ethics 101
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