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inTouch -
the UBAH automated email solution

This email system is designed to make some of your communication automatic and thus easier for you to manage.  This technology is fantastic to help you work more efficiently and grow your business more effectively.  inTouch is available to consultants as a subscription based service for just $5 a month. 

 

What is inTouch? 
Basically it is the name for 5 different email management programs.  To help you understand how inTouch works, you need to realize that these programs work as separate programs - they work independently from each other but can also be utilized in conjunction with one another.

Below is a short explanation for each of the 5 elements of inTouch - plus, some downloadable training notes and even a Power Point presentation on Mailing Lists! ;-)

 

1) Email Account Management

·   Consultants can use the email account included with OrderPro Online for all their Usborne correspondence.  Thus, keeping their business emails separate from personal emails.  And/or to prevent spouses/other family members, from deleting important business messages.

·   Consultants can create a temporary email account for advertising purposes to safeguard their personal email address from spammers.  UBAH Webmail email accounts can be easily forwarded to the email address you normally use.  Thus, personal email can remain private but all messages can be consolidated/directed to one email account to have only one email box to check.

·   Consultants can utilize the email account as a safeguard against viruses infecting their personal computer.  All emails are scanned for viruses and automatically deleted if infected. 

·   The one email account included with OrderPro online can be used as one auto-responder email address w/o having to purchase the entire inTouch program if that is all you need or just want to try it out.

  Downloadable Training Notes on UBAH Webmail

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2) Campaign Management

Consultants can create a series of pre-written emails to be automatically sent out in the time-frame they specify to the contacts that they specify for that campaign.  Possible ideas for use... 

·   Weekly or bi-weekly email campaign for new recruits to receive pre-written trainings during their first 12 weeks.

·   Follow-up campaign for customers where they will receive pre-written customer service emails and/or "sales bulletins" for your online store.

·   Follow-up campaign for prospective recruits where they will receive pre-written "reminders" that the opportunity is here waiting for them and to check out this month's recruiting special.

·   Campaign for librarian/teacher contacts to automatically let them know they new catalog is available or to check your website for the current S&L monthly special.

You can have an unlimited # of campaigns - you just have to have the time to first write them and put your contacts in.  But remember… the “bread and butter” of your business is home parties, so don’t neglect those!

Downloadable Training Notes on Campaigns

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3) Contact Management

This is where you store the information about your contacts.  You can add contacts that you put in here to your email campaigns and mailing lists.  There is even a place for you to put in B-Days and write notes.

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4) Auto-Responder Management

You can set up auto-responder email accounts so that if someone emails to that auto-responder address they get a pre-written message automatically back.  For example, have your team members email: directions@myubah.com to automatically receive directions to your meeting location or email chatlog@myubah.com to get a copy of your team's chat log that week.  It could also be useful when placing public ads so you don't have to post your personal email address. 

Please Note:  currently, the inTouch auto-responder feature does NOT save or forward the emails sent to the auto-responder email – it just responds with a pre-written email.  This is useful in some scenarios where you may want to disseminate information but not have to read their email – ex: information about a meeting, driving directions, inTouch training, etc…   However, there may be some scenarios where, although you want to give out information automatically, you also want to SEE their email in case there are questions – ex:  recruiting info or automated training responses. 

Thus, if you want an auto-responder where you will SEE the emails sent to that address; don’t use the auto-responder within inTouch.  Instead, set up another UBAH Webmail account/email address and enable the auto-responder feature within that particular email address – found under options, then personalize.

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Mailing List Management

This is where you can set up a "mailing list" which allows you to email SEVERAL people all at once by just typing in one address.  This can be done with either your current email program or using the UBAH Webmail program.  For example...

Set up a mailing list for all your team members called mydownline@myubah.com. Once it is set up all you have to do is type in:  mydownline@myubah.com  and your weekly email trainings or important Home Office announcements will be sent to all the contacts that you put in for that mailing list.

You have 10 email addresses total to work with in the inTouch program for email accounts, auto-responders and mailing lists.  You can make up additional mailing lists for several different applications.  ex:  mycustomers@myubah.com  or  mypotentialrecruits@myubah.com  or  mysupervisors@myubah.com

You can also use it as a "loop" to enable others to email everyone else within the loop by just typing one address.  Could be used as a means for members to broadcast messages/ask questions/find encouragement.  For example, set up mysupervisors@myubah.com and let all your supervisors know that particular email address.  Then if they want to send a message to all the current supervisors within your team, they would simply email: mysupervisors@ubah.com to reach everyone on the list. Remember, YOU need to keep adding any new contacts in order to keep your mailing lists current.
 

Downloadable Training Notes on Mailing Lists

Download a Step-by-Step Workshop in Power Point presented by Becky Dean at the '07 Carolina Regional.  (This power point has many step-by-step screen shots pictured so those with a dial-up connection may not be able to download this file as it is a 2 MB file).

 

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 Feel free to share this training with your teams by copying the link below:
http://www.usborne-training.com/usborne-intouch.htm